Terms and Conditions

Online Bookshop www.ddl.ae (the “Website”)

Your order is subject to the following terms and conditions (unless you have made special arrangements directly with Mohammed Bin Rashid Foundation (“MBRF”)). By accessing this Website and placing orders you are bound by the following terms and conditions, and agree to abide by them. Your use of this Website and orders placed through it are governed by these terms and conditions, the Privacy Policy ddl.ae/frontend/pages/privacy.html. These terms and conditions may change from time to time, but your order and use of the Website shall be subject to the version of the terms and conditions on this Website when you access the Website and place your order. MBRF offers a range of online products and services. These terms and conditions apply to all online products and services provided by MBRF and/or the Dubai Digital Library in addition to the terms shown at their respective sites. If there is a conflict, the respective site’s terms shall take precedence. Some subscription products are offered in different versions, or as a menu consisting of components that you may select. In this case, the prices and conditions are as set out in the specific terms. In the event that you require us to provide any additional training and/or consultations or additional content packages, you agree to pay for these at our then current rates; and they will be subject to the respective terms and conditions (as amended from time to time).

  1. Your order

    We will do our best to fulfill your order, but we cannot guarantee it. Where we make the product available to you through a third party fulfillment provider, we may provide you with an electronic redemption code that will allow you to download the product from the third party site. The third party site may require registration and may require you to accept their terms and conditions, which will apply to your use of the site and our product through it. The electronic redemption code will not be valid for redemption indefinitely. You should redeem it as soon as possible after receiving it, and you accept that it may expire if you do not redeem it within 30 days of reception. Each individual purchase is for use only by the person who purchased the item.

  2. Price

    The prices are as stated from time to time on this Website and are subject to change without notice. If there are any post and packing charges, these will also be indicated separately on the invoice you will receive on supply/with the goods or on your digital receipt. The price stated on our Website is inclusive of any applicable value added or other sales tax. We will show a breakdown of sales or value added tax (as applicable) applied to the whole order in your invoice and on the purchase summary page before you confirm your order. We have no control over whether your bank will charge you any transaction fee or any other fee. You are responsible to pay any such fees and we are not liable for them.

  3. Payment

    All credit/charge card payments are subject to authorization by the card issuer. If your payment is not authorized, we will cancel your order (and notify you that we have done so). Online resources or digital files for download, or similar services, will only be made available to you once your payment has been authorized, unless we have agreed credit terms with you.

  4. Cancellation and Returns

    By submitting your order, you agree that we may process your order and begin the service immediately. If you are an individual ordering as a consumer, you have the right to cancel your order and obtain a refund, but this is subject to the following condition: 1.You may only cancel your order for a refund if you have contacted MBRF within 7 working days after you have completed your online purchase and provided you have not redeemed the code/downloaded the file. Please notify the Customer Service team at support@ddl.ae if you wish to cancel your order, or to request a refund for a product or service. If you are unable to complete the download process or wish us to provide a replacement for a file that is defective, please contact our Customer Service team at support@ddl.ae Where this is due to our default, we will replace or refund the download. Where we use a third party fulfillment provider to give you access to a product, we may direct you to their customer services team.

  5. DRM
    • Security of Digital Content:

      You acknowledge that all our electronic products such as eBooks and other content on the Website (collectively referred to as “Digital Content” hereafter) include security technology, which ensures that they may only be used in accordance with the applicable license rights and can be accessed with compatible players and e-readers only. All eBooks purchased on this site are encrypted using Hurix’s proprietary Kitaboo DRM mechanism. Upon your download of Digital Content, you are responsible for any loss, damage, or deletion of that Digital Content, and MBRF shall have no liability to you for any loss, damage, or deletion of that Digital Content. You grant MBRF the right to disable access to any Digital Content or remotely remove that Digital Content from your User Account and expressly consent to such disablement or removal, provided that MBRF will not exercise such right unless (a) you do not return the applicable Digital Content upon request; (b) you breach this Agreement; or (c) “MBRF” determines that such Digital Content may create liability for, or harm to, you, MBRF, or any third party. In the case of your return of Digital Content or in the event (c) above is invoked, your sole and exclusive remedy will be a refund of the Digital Content price.

    • Limited Licence of Digital Content:

      Subject to the terms and conditions of these terms and conditions and the payment of all applicable fees for the Digital Content, MBRF grants you a non-exclusive, non-transferable, revocable license to download and use each Digital Content in accordance with the matters set out herein and the Usage Rules posted on the “MBRF Store solely for your personal, non-commercial or educational purposes during the period designated for such Digital Content on the MBRF Store. Additional terms relating to the Digital Content may be posted on the MBRF Store. Usage Rules may include limitations on the rental period, your ability to cut, copy and paste, or print portions of a Digital Content, the number of applications from which you can access a Digital Content, geographic territories, and reading aloud functionality.

    • User Undertaking:

      You will not: (a) transmit, modify, publish, sell, rent, lease, loan, distribute, license, or otherwise transfer any Digital Content or any portion thereof or rights therein; (b) display, perform, or reproduce any Digital Content except as permitted herein; (c) remove or modify any proprietary notices or labels on any Digital Content; or (d) bypass, modify, defeat, circumvent, or tamper with security or digital rights management features that protect or limit access to or use of any Digital Content.

    • Restrictions:

      You will not: (a) permit any third party to access or use our products and services using your User Account (other than your child or your school students as applicable) and you will keep your username, password and all other User Account details confidential at all times; (b) rent, lease, time-share, loan, sell, license, or transfer our products and services to any third party or exploit our products and services for commercial purposes, save and except as per these terms and conditions; (c) interfere with, disrupt, alter, translate, or modify our products and services or any part thereof, or create an undue burden on our products, services and/or the networks; (d) reverse engineer, decompile, disassemble, or reverse compile our products and services; (e) introduce software or automated agents or scripts to our products and services so as to produce multiple accounts, generate automated searches, requests and queries, or to strip, scrape, or mine data from our products and services.

    • Availability and Modification of our products and services

      MBRF reserves the right, from time to time, to suspend, modify, or discontinue any products and services (including Digital Content), in whole or in part, with or without notice. You agree that MBRF will not be liable to you or to any third party for any modification, discontinuance, or suspension of such products and services, in whole or in part.

    • User Feedback

      By providing comments, suggestions, content (including your written works of any nature) and other feedback relating to our products and services, applications, our business, products and/or services (collectively, “Feedback”) to us, you grant to us an irrevocable, non-exclusive, royalty-free and fully paid, worldwide, transferable license, with the right to sublicense through multiple tiers, to reproduce, distribute, modify, publicly display, publicly perform, prepare derivative works of, transmit, and otherwise use and exploit such Feedback, in any format or medium now known or developed in the future, for any purpose and in any manner. We will have no obligation to compensate you in connection with any Feedback or our use thereof.

    • User Warranty and Indemnity

      You hereby warrant that your Feedback will not infringe the rights of any third party, whether by defamation, breach of confidence, infringement of intellectual property rights or otherwise howsoever. If any of your Feedback results in claims of any nature being brought or alleged against MBRF you hereby agree to fully indemnify MBRF and its affiliates against any and all liabilities, losses, damages, costs and expenses arising out of any such claim and/or arising as a result of any other breach by you of these terms and conditions.

    • Third Party Websites

      Our products and services may contain links to internet sites and services maintained by third parties. We do not control, operate or endorse in any respect information, products, or services on such third-party sites and are not responsible for their content. Many third-party sites and services have their own terms of use that differ from ours. These terms and conditions only apply to our products and services and do not apply to any other site or information, products, or services on such sites.

    • Third Party Applications

      We may allow third parties to develop applications for use on our applications and Website and to provide services for use with such applications (Third Party Apps). You agree that no Third Party App is subject to these terms and conditions. Instead, each Third Party App is licensed under the terms of the end user license that accompanies it. We are not a party to that end user license, and the Third Party App developer is exclusively responsible to you for that Third Party App and any associated warranties.

    • J. Release:

      You hereby release us from any and all claims or liability related to: (a) any content posted on our products and services (including all Digital Content); or (b) the conduct, whether online or offline, of any other user or other third party; (c) third party websites; and/or (d) Third Party Apps and/or services.

  6. System requirements

    By submitting your order, you agree that we may process your order and begin the service. We will process your order upon receipt, but we do not guarantee immediate response or availability of service. You are responsible for all hardware, software, network availability and Internet connectivity required to access and/or use the product. We will provide you with a specification of the hardware and software required to use a product on request.

  7. Permissible Uses

    The following terms apply to software and other electronic products ordered or accessible through our Website, except where we provide access to the product through a third party fulfillment provider. In that case, the terms of use of the fulfillment provider will determine how you can use the product and those terms may be different from these below. YOU MAY -(a) Download a product if you purchase the right to do so from us. -Subject to the terms of any third party fulfillment provider (where applicable); (b) use a copy of the product on up to two devices (such as a computer, mobile device, tablet or other device) at the same time. If this device is linked to a network then the product may only be installed in a manner such that it is not accessible to other machines on the network; (c)Subject to the terms of any third party fulfillment provider (where applicable), you may transfer the product from one device to another, provided that you only use it on up to two devices at any one time. YOU MAY NOT -(a) Re-sell, distribute, forward, rent or lease the product or any part of it; -(b) Use the product on more than the allowed number of devices; -(c)Make changes to the content of any product or other Digital Content except where we expressly allow you to do so, and then only to the extent that we have permitted. All content and software supplied to you through this Website is our property, or that of our affiliates, or of third parties who have granted us rights and it is protected by United Arab Emirates and international copyright laws.

  8. Discontinuation of Service

    We may decide to discontinue this Website, or any part of it, or make substantial changes to it at any time without notice. We are also not obliged to provide all support services indefinitely and we shall have no liability to you or any third party resulting from any changes or suspension of the Website or support services..

    • Disclaimer:

      Although we try to ensure that the information we provide on our Website and in our products, goods and services is correct, it, and all Digital Content, is provided on an 'as is' basis, without warranties or representations of any kind. No warranty, representation, conditions or other term, express or implied, is given that any of the Digital Content is accurate, complete or up to date. MBRF does not accept any liability for any error or omission of any Digital Content on this Website, in any product, goods or services, including other content provided by us or any affiliated entities or by any users or other third parties.

    • Exclusions: We do not make any representation, or give any warranty or undertaking; and to the full extent permissible by law we expressly exclude any and all representations and warranties whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and correspondence with description, or of the products/services or any Digital Content not being defamatory, injurious, obscene or unlawful or of non-infringement of any intellectual property or other third party rights, whether implied by statute, common law, custom, trade usage, course of dealing or otherwise.

      We do not exclude any liability in respect of death or personal injury caused by our negligence, liability for our fraud, or any other liability that we cannot exclude by law. We cannot guarantee and do not promise any specific results from use of any Digital Content, product, services or goods sold or made available through this Website.

      We will have no liability to you for any failure to deliver goods or services you have ordered, or any delay in doing so, or for any damage or defect to services or goods delivered that is caused by any event or circumstance beyond our reasonable control.

      Use of this Website and any Digital Content, product or service ordered through it and any content on any part of it, whether requiring registration and/or subscription, or not, is at your own risk. MBRF will not be liable to any users of this Website, the Digital Content and any services, goods or product (whether registered users, subscribers or not) nor to any third parties for any claims or losses of any nature including, but not limited to, loss of profits, direct, indirect, special or consequential damages arising from a users or third party's use or inability to use any Digital Content, other content, product or service or any part of it, including any loss of data or lost profits or wasted time of management or employees - even if MBRF is aware of or has been advised of the possibility of such damage.

    • Limitation of Liability:

      Notwithstanding anything to the contrary contained in these terms and conditions, MBRF’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us.

    • Severability:

      If, for any reason, part of these terms and conditions is unenforceable the validity of the remaining terms and conditions shall not be affected.

    • MBRF’s Intellectual Property Rights:

      You are not permitted to remove or amend any trade mark, copyright or other proprietary notice on any of our products or Digital Content. You acknowledge that all rights in and to any and all copyrights, knowhow and other intellectual property rights relating to our products and Digital Content are and shall remain our property (or that of our licensors). You will not at any time do, or cause to be done, any act or thing which impairs or infringes those rights.

    • Governing Law

      These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of the Emirate of Dubai, and any applicable Federal laws of the United Arab Emirates and all disputes shall be submitted to the exclusive jurisdiction of the Dubai Courts (as established pursuant to Dubai Law No. (3) of 1992).

    • Contact:

      If you wish to contact us, you can contact Customer Services on support@ddl.ae.

      Our registered office address is:
      Dubai World Trade Centre - 32nd Floor
      P.O. Box 2383, Dubai,
      United Arab Emirates


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